Privacy Policy

Alfie's Gutter Cleaning (ABN 19 276 035 393) operates this website and is responsible for the personal information collected through it. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Through this website we may collect:

• Information you type into the quote or contact form — your name, email address, phone number, suburb, the service you're interested in and any details you add to the message field.
• Basic technical information created when your browser loads a page — IP address, browser and device type, referring page and the pages you viewed.
• Information you send us directly by email or phone after using the website.

We don't ask for sensitive information (such as health or financial details) and we ask that you don't include any in the enquiry form. Payment details are never collected through this website.

• To reply to your enquiry and prepare a quote for the work you've asked about.
• To arrange and confirm a booking, and to contact you about that booking.
• To keep a record of enquiries so we can follow up and answer questions later.
• To understand which pages of the website are used, so we can improve it.

We do not sell, rent or trade personal information, and we don't use your details for unrelated marketing without asking you first.

Enquiries submitted through this website are saved to a hosted database and a copy is emailed to alfiesgutterclean@gmail.com. Access to stored enquiries is restricted — only Alfie's Gutter Cleaning can view them, through a password-protected page that is blocked from search engines.

We take reasonable steps to protect the information we hold from misuse, loss and unauthorised access. No website or internet transmission can be guaranteed to be completely secure, so you send information at your own risk.

To run this website we use third-party providers, each of which may handle some of the information described above:

• Website and application hosting, which serves the pages you view.
• A hosted database service, which stores enquiries submitted through the forms.
• An email delivery service, which sends enquiry notifications to our inbox.
• An embedded customer reviews widget and an embedded Google map, which load only when the relevant part of a page is displayed or clicked.

Some of these providers may store or process data on servers located outside Australia. We choose reputable providers and only share what is needed to run the website. We don't otherwise disclose your personal information to anyone else unless you ask us to, or we are required to by law.

This website uses cookies and similar browser storage for essential functions, such as keeping the site working correctly between pages and remembering an administrator sign-in. Embedded third-party content, such as the reviews widget and Google map, may also set its own cookies once loaded.

You can block or delete cookies in your browser settings at any time. Some parts of the website may not work as expected if you do.

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete an enquiry you've sent. Contact us at alfiesgutterclean@gmail.com or 0476 923 516 and we'll respond within a reasonable time, usually within 30 days. There's no charge for making a request.

If you think we've mishandled your personal information, contact us first at alfiesgutterclean@gmail.com or 0476 923 516 so we can try to resolve it. If you're not satisfied with our response, you can make a complaint to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

We may update this policy from time to time as the website changes. The current version always appears on this page, with the date it was last updated shown above.